Warranty

Service Contract

• Product means the Consumer electrical and electronic products sold by the Insured and covered under a valid Service Contract.

• You and Your refer to the owner of Product that is entitled for this PlusOne® Service Contract.

• YCF Venture refers to YCF Trade Venture Sdn Bhd.

Product Eligibility

• Is purchase new from Senheng;

• In manufactured for the use in Malaysia; and

• Included at the time of purchase, the manufacturer’s complete and original warranty is valid in Malaysia.

Coverage Exclusion

This policy specifically does not apply to any liability arising out of the following:

• Damages caused by repair work or failure to perform repair work by the Insured, its agents or employees, or any other Repair Facility, its agents or employees.

• Negligence of the Service Contract Holder of any kind.

• Any defective workmanship, including but not limited to liability arising out of implied warranties of merchantability, implied warranties of fitness, and strict liability.

• Liability to anyone other than the Insured or Service Contract Holder, as the case may be.

• Any acts of fraud, or other dishonest or criminal acts of the Insured or its agents or employees.

• Property & product liability insurance.

• Use of the service in any illicit trade or transportation or in the commission of a felony.

• Products that are still covered by the manufacturer’s/dealer’s original written warranty, or the Insured’s’ dealer warranty, repairer’s warranty, or any other warranties in effect.

• Any defects that are subject to recall by the manufacturer/dealer.

• Non-operating and cosmetic items, paint, or product finish, accessories used in or with the eligible product unless covered under a separate Service Contract, cables, cords, cartridges and stylus, tapes, add-on options incorporated in a product for which options are not essential to the basic function of the Product for which the Service Contract was purchased.

• Software (including operating system and any stored data), defects resulting directly from software installation and or removal, computer virus, virus prevention, and other peripherals.

• Faults in any wiring, electrical connection or plumbing, which is not part of the Product.

• Routine maintenance, cleaning, lubrication, adjustments or alignments.

• Damage caused by accident, neglect, abuse, misuse, theft, sand, water damage, corrosion, excessive heat, battery leakage, acts of god, commercial usage, power outages or surges, inadequate or improper voltage or current (fluctuation of electrical power, lightning, static electricity), unauthorized modification, improper environment (including lack of proper temperature or humidity).

• Unauthorised modifications made to the Product and/or problems/defects arising from such unauthorized modifications; altered serial/IMEI numbers; failure to follow manufacturers’ instructions on installation, operation or maintenance; repairs performed by non-authorised repairer; any items not affecting the function of the Product; image burn.

• Reception and transmission problems resulting from external causes.

• Costs of removal or reinstallation unless specifically included in the Service Contract.

• Problems or defects not covered under the original manufacturer’s/dealer’s original written warranty, or the Insured’s dealer warranty, repairer’s warranty, or any other warranties in effect.

• Batteries, internal or external to the Product whether such batteries are rechargeable or not, and non-rechargeable OEM batteries.

• Any failure, malfunction, defect, inoperability, breakdown, disruption, or stoppage of the Product or any Product, functions or the functions of any related to, directly or indirectly any design, planning or engineering incompatibility.

• Repair, replacement or maintenance of items that have been subject to normal wear and tear such as cases, key caps, knobs, handles, batteries or mechanical parts of the Product.

• Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odors, lubrication, external adjustments etc. including problems cause by a device that is not the Product, including equipment/accessories that are not OEM, whether or not purchased at the same time as the Product.

• Repairs necessitated by accidental or intentional physical damage (such as chipping, denting, scratching).

• Cracked glass due to omission, negligence or default.

• Damage due to organic infestation (from internal and/or external sources).

• Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing.

• Exclusions specifically stated in the Service Contract hereto.