Return & Refund Policy

Thank you for shopping with YCF Venture. We are committed to providing quality products and services. If you are not entirely satisfied with your purchase, we're here to help.

Return Policy

Eligibility for Returns

• Products must be returned within 30 days of the purchase date.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• You must provide a receipt or proof of purchase to complete your return.

Non-Returnable Items

• Perishable goods such as food and beverages.

• Custom or personalized items.

• Items that have been used, altered, or damaged by the customer.

Return Process

1. Initiate a Return: Contact our customer service team at returns@ycfventure.com or call us at +60172753521 to initiate a return. Provide your order number and reason for the return.

2. Receive Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.

3. Ship the Item: Pack the item securely in its original packaging, include the RMA number, and ship it to the address provided by our customer service team. You are responsible for the cost of return shipping.

4. Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, we will process your refund.

Refund Policy

Refund Eligibility

• Refunds are only issued for items that are returned in accordance with our Return Policy.

• Sale items or items purchased with a discount will be refunded at the sale price.

Refund Process

1. Approval Notification: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

2. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company; it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund, please contact us at refunds@ycfventure.com.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at exchanges@ycfventure.com.